1. About the Terms and Conditions

1.1. These Terms and Conditions of Sale are part of all contracts involving products and services (hereinafter referred to as "goods" or "services") supplied by us. By using the service or goods, you agree to be bound by these T&Cs.

1.2. Receipt of any order will be deemed acceptance of these terms by the buyer, regardless of any contrary terms stated in the buyer's orders.

1.3. If any T&C differs from what a staff member told you, the T&Cs in this document will apply unless confirmed in writing by the staff member.

1.4. Not enforcing our contract rights at any time does not mean we have waived those rights.

1.5. We may change the T&Cs occasionally and will try to notify you of any changes.

1.6. The most up-to-date version of the T&Cs (as on our website) will always apply to your contract with us.

2. Price

2.1. Unless otherwise stated, all prices are exclusive of GST, insurance, freight, and handling charges. We reserve the right to revise prices at any time before accepting an order. Receipt of order by us does not constitute acceptance by us.

2.2. Prices may be revised by us after accepting an order if affected by external factors such as war, government actions, customs duties, or shipping costs. You have the right to withdraw your order in such an event.

2.3. All prices are in New Zealand Dollars (NZD).

3. Paying for Goods and Services

3.1. Unless otherwise agreed in writing, payment for goods and services must be made according to the agreed terms of trade at the time of credit application or as confirmed in writing.

3.2. Payment for goods or services supplied on a ‘cash’ basis must be made before or at the time they are dispatched or collected.

3.3. Accounts with a 60-day balance after the 20th of the month following the due date will be placed on "CASH ONLY" terms until the account is within approved trading terms.

3.4. Accounts with a 90-day balance after the 20th of the second month following the due date will be placed on "NO FURTHER SUPPLY," and all technical support will be withdrawn until the account is cleared.

3.5. Payment cannot be withheld, nor any deduction made from the contract price, without prior written consent from us.

3.6. Cheques, bills of exchange, or other negotiable instruments do not constitute payment until cleared in full.

4. Default on Payment

4.1. All invoices not paid in full will incur a late payment fee of $15.00 inc GST if not paid within 20 days of the invoice date and a recurring late fee of $15.00 inc GST each month the invoice remains unpaid.

4.2. You will pay all costs incurred by us in recovering any overdue amount, including solicitor and court costs.

4.3. Payments will first reduce interest, liquidated damages, and costs due, with the balance applied to other amounts due under clause 3.1.

5. Delivery of Goods

5.1. Goods are offered subject to availability. We are not responsible or liable for delays, defaults, or consequential loss or damage arising from delays.

5.2. Delivery will be made to the location indicated in the order or, if unspecified, to your business address. We will take reasonable steps to meet the requested delivery time but are not responsible for delays or defaults.

5.3. We reserve the right to deliver goods in installments. Failure to deliver one or more installments does not entitle you to repudiate the main contract.

5.4. Delivery of 10% more or less than the quantity ordered constitutes performance of the order, with any discrepancies adjusted pro-rata.

5.5. Claims for discrepancies must be made in writing within 48 hours of delivery.

6. Cancellation of Goods Orders

If you cancel an order after dispatch, you will receive a credit for the order value minus a restocking fee (as per clause 8) and freight charges, provided the items are returned in saleable condition within 7 days of dispatch.

7. Goods Returned for Credit

7.1. No goods will be accepted for credit after dispatch unless agreed in writing through a Return Materials Authorization (RMA) form. If accepted, you will be credited the invoice value minus the restock fee and freight charges.

7.2. No goods will be accepted for credit after 30 days from the invoice date.

7.3. Goods must be in new condition in original containers, unsoiled, and undamaged.

7.4. Goods must be accompanied by the invoice number and date and a valid RMA number displayed on the package.

7.5. No goods will be accepted for credit if original packaging is not provided or if seals are broken, or any parts are missing.

8. Restocking Fee

Goods ordered in error or returned are subject to a restocking fee of $20.00 or 3% of the original invoice value, whichever is greater.

9. Risk and Title to Goods

9.1. Goods remain our property as long as any money is owed for them.

9.2. Risk passes to you upon delivery.

9.3. Until full payment is made:

• Goods remain our property.

• You retain possession of goods in trust for us.

• Goods must be stored to be readily identifiable as ours.

• You will assign all proceeds of sale to us upon demand.

10. Consumer Guarantees Act

10.1. If goods are supplied for business use, the Consumer Guarantees Act does not apply.

10.2. If supplied as a consumer for non-business purposes, the Act applies and overrides any contrary provisions in these T&Cs.

10.3. If you are a supplier, you must:

• Notify consumers of any defects or limitations.

• Not make any unauthorized representations.

10.4. We provide no express guarantees unless confirmed in writing.

10.5. You indemnify us against any liability under the Act resulting from your breach of obligations.

11. Exclusion of Liability

11.1. We are not responsible for damages caused by improper installation, adaptation, or use of our products.

11.2. We are not liable for incidental or consequential damages arising from the sale or use of goods supplied by us.

12. Guarantees and Conditions

12.1. Except as provided under the Consumer Guarantees Act, no warranty is implied unless in writing.

12.2. Where goods are subject to a manufacturer’s warranty, the terms of that warranty are incorporated herein.

13. The Service

13.1. We will provide the service subject to the T&Cs, using our best efforts to maintain uninterrupted service. External factors like power supply, equipment issues, or breaches of T&Cs may cause interruptions.

14. Service Contract

14.1. You must be at least 18 years old to enter a contract unless authorized by a parent or guardian.

14.2. Your contract starts when you log in to the service or we begin provisioning your connection.

14.3. We may transfer your contract to another party with your written consent.

14.4. We will respond to service requests within 24 hours.

15. Paying for the Service

15.1. Fees may be paid via credit card, internet banking, automatic payment, or pre-pay.

15.2. It is your responsibility to maintain sufficient funds for automatic payments and to inform us of changes to payment details.

15.3. Late payments may result in suspension of service, cancellation of the contract, and additional fees.

16. Your Responsibilities

16.1. You cannot transfer your contract to someone else.

16.2. You are responsible for protecting your log-in details and for all use of those details.

16.3. You must keep us informed of any changes affecting your contract and promise not to use the service unlawfully or in violation of our acceptable use policy.

17. Cancelling Your Service Contract

17.1. To cancel your contract, provide written notice and return our equipment within the specified period. Early termination fees may apply.

17.2. We can cancel your contract with one month's notice or immediately for breaches of the T&Cs.

18. Our Liability to You

18.1. We exclude all liability for providing or failing to provide the service.

18.2. We are not liable for service interruptions due to factors outside our control.

19. Privacy

19.1. We will only use your personal information for managing your contract and will keep it secure.

20. Credit and Identity Checks

20.1. We may check your credit status and request a security deposit or impose other conditions.

21. Disputes

Any disputes regarding an invoice must be raised in writing within 20 days.

22. Applicable Law

These T&Cs are governed by New Zealand law.

23. Definitions

Various terms such as "we," "us," "you," "contract," "fees," "service," etc., are defined to ensure clarity in understanding these T&Cs.