FAQs & Support
FAQs & Support
Billing Support
Billing Support
Paying your bill
Paying your bill
We accept Direct Debit and Credit Card payments, which can be set up in the Customer Portal. These payments are processed on the 20th of each month. Payments made via Direct Debit or Credit will incur a 2.5% transaction processing fee.
Automatic Payments or direct credit payments can be made to 06-0313-0755404-00 ANZ. Please ensure you use your Customer Number found on your invoice when making these payments.
We accept Direct Debit and Credit Card payments, which can be set up in the Customer Portal. These payments are processed on the 20th of each month. Payments made via Direct Debit or Credit will incur a 2.5% transaction processing fee.
Automatic Payments or direct credit payments can be made to 06-0313-0755404-00 ANZ. Please ensure you use your Customer Number found on your invoice when making these payments.
We accept Direct Debit and Credit Card payments, which can be set up in the Customer Portal. These payments are processed on the 20th of each month. Payments made via Direct Debit or Credit will incur a 2.5% transaction processing fee.
Automatic Payments or direct credit payments can be made to 06-0313-0755404-00 ANZ. Please ensure you use your Customer Number found on your invoice when making these payments.
Understand your invoice
There's a lot of information on your bill, so we've made an easy explainer on how to read your monthly invoices.
There's a lot of information on your bill, so we've made an easy explainer on how to read your monthly invoices.
There's a lot of information on your bill, so we've made an easy explainer on how to read your monthly invoices.
Gold Card
We offer a 5% discount on internet services to Gold Card holders. Just let us know by contacting us with your Gold Card number and we'll apply the discount for you.
We offer a 5% discount on internet services to Gold Card holders. Just let us know by contacting us with your Gold Card number and we'll apply the discount for you.
We offer a 5% discount on internet services to Gold Card holders. Just let us know by contacting us with your Gold Card number and we'll apply the discount for you.
Talk Our Team
We don't believe in automated responses or leaving our customers on hold. Get in touch with us to speak with one of our dedicated specialists.
Talk Our Team
We don't believe in automated responses or leaving our customers on hold. Get in touch with us to speak with one of our dedicated specialists.
Talk Our Team
We don't believe in automated responses or leaving our customers on hold. Get in touch with us to speak with one of our dedicated specialists.
Talk Our Team
We don't believe in automated responses or leaving our customers on hold. Get in touch with us to speak with one of our dedicated specialists.
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Weekends & Public Holidays: 10am - 4pm
Call Us: 0800 100 714
Email: help@purelink.nz